Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

NEC Software Solutions is a market leading developer and supplier of mission critical solutions to the public sector including all the UKs blue light emergency services enabling full end to end incident communications and management, ultimately helping them to save lives. Additionally, our customer portfolio extends to many significant non blue light, Government and non-government service providers including British Transport Police (BTP), Highways England (HE), Civil Nuclear Police (CNC), Ministry of Defence Police (MDP) and UK Coastguard (HMCG). Globally we have a client base extending throughout Europe, Africa, Middle East, Asia, Australasia, and North America.

As a Senior Implementation Engineer, we would need you to provide technical leadership & guidance as well as deployment oversight to help us deliver our solutions into live operational service for our suite of products across our entire customer portfolio. If you are looking for the next step in your career, what better than delivering mission critical solutions for the blue light emergency services market. Being part of a dedicated team deploying NEC solutions into sites across the UK, Ireland, Europe and beyond.

Job activity & responsibilities :

• Build, Commission, and upgrade activities for NEC Safety’s product solutions.
• Technical issue resolution of the product suite of solution/s at both hardware and software levels.
• When required, create, review and update documentation, for example workplans, work instructions and technical guides.
• Presentation of technical solutions to internal and external audiences
• The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication, interaction & service.
• The role involves a high level of autonomous working which expects a high standard of personal time and task management.
• Be able to lead and mentor junior members of the team.
• Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
• Present a professional approach and attitude to all work undertaken.
• Promote a clean working environment. Adhere to all Health and Safety practices, rules, and regulations.

Qualifications

What we require from you:

• Educated to HND/HNC level or relevant industry experience with a minimum of 2-years in a comparable role.
• Experience within IT focused server & client-based environments
• Experienced in troubleshooting and problem solving
• Proven experience administering and working with Microsoft Windows client & server architecture (windows 11, up to Server 2022), primarily using DELL / HP hardware.
• A good understanding of Microsoft active directory / domain architecture
• Strong interpersonal communication and presentation skills
• Ability to work autonomously and as part of a team
• Experience using design and documentation tools e.g. MS Visio, also using MS Applications including Excel, Word
• A very high standard of written communication
• Proven Experience deploying Microsoft Windows and server Operating systems
• Expert knowledge of MySQL/MSSQL (User Administration, Creation of jobs including backups, writing / understanding queries)
• Proven knowledge and experience of virtualisation environments (Hyper-V or VMware)
• Excellent customer service skills
• Proven experience working to ITIL best practices.

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

• 25 days paid holiday with the option to buy/ sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions
• A fantastic selection of flexible benefits to suit your individual needs
• We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. This role may require a higher clearance such as SC and NPPV +SC Clearance (or be able to apply for this level of clearance).

Who are we?

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

We’d love your help. And we’ll support you all the way.