Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. Besides many enterprises and government agencies, nearly 30% of the world’s top MSSPs...

Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. Besides many enterprises and government agencies, nearly 30% of the world’s top MSSPs...

**This is an opportunity to join our growing cloud infrastructure practice and shape how Emergent delivers DevOps to our clients.

As a Principal Machine Learning Engineer focused on Clinical Trial Forecasting and Optimization, you will be an integral part of our Quantitative Sciences Development team, dedicated to transforming patient lives through advanced disease research.

About AppOmni

AppOmni prevents SaaS data breaches by delivering end-to-end SaaS security. Our platform gives security teams clear visibility into posture, access, third-party connections, AI-related activity, and with built-in discovery to identify unsanctioned SaaS and Shadow AI tools. Backed by continuous monitoring and real-time threat detection, AppOmni helps enterprises identify and resolve risks early, keeping their SaaS applications secure.

Recognized as a Frost Radar™ 2025 Leader and Great Place To Work ®, AppOmni continues to set the standard for innovation and customer value in SaaS security. The largest and fastest-growing global enterprises across industries trust AppOmni to secure their SaaS applications.

About the Role

AppOmni is looking for a Lead Data Scientist to help define and build scalable, production-grade data pipelines and intelligent analytics capabilities within our SaaS platform.

In this role, you will apply data science, statistical modeling, batch and real-time analytics, and large-scale data engineering to transform complex datasets into actionable product insights and customer-facing capabilities. You will work across a broad range of technical domains on pipelines, including ETL, statistical modeling, machine learning (supervised and unsupervised) and LLM as well as monitoring, governance, visualization, and production modeling systems.

We are looking for a highly versatile engineer-scientist — someone who has worked across different layers of the modern data stack and enjoys continuing to solve a wide variety of technical problems. This role is ideal for someone whose background spans data engineering, infrastructure, analytics applications, statistical modeling, and operational production systems.

You will be responsible for end-to-end data workflows, from ingestion and transformation through analytics implementation, orchestration, monitoring, governance, and production operations. This is a hands-on individual contributor role with technical leadership responsibilities, partnering closely with Product and Engineering to build reliable, scalable, and intelligent data-driven systems

What You’ll Do

• Design and implement scalable batch and real-time data processing systems across large and complex datasets.
• Build and optimize ETL and streaming data pipelines using modern GCP big data technologies.
• Lead development decisions around model choices, data architecture, data modeling, pipeline orchestration, analytics infrastructure, and production systems.
• Develop statistical models and analytics capabilities that support product intelligence and operational insights.
• Design and maintain production-grade data workflows using technologies such as Airflow, Dataflow, PubSub, and PySpark.
• Contribute across multiple areas of the data ecosystem, including data engineering, monitoring and governance, visualization, and analytics tooling.
• Establish monitoring, observability, and governance practices for data quality, pipeline reliability, and production health.
• Partner closely with Engineering to operationalize scalable data infrastructure and analytics systems.
• Collaborate with Product to shape intelligent, data-driven product capabilities and user experiences.
• Act as a technical leader and thought partner across data engineering, analytics, infrastructure, and applied modeling initiatives.
• Help evolve internal tooling and frameworks that improve scalability, reliability, and operational efficiency across the platform.

What We’re Looking For

• 7–10+ years of experience as a Data Scientist, Applied Scientist, Data Engineer, or Machine Learning Engineer, with ownership of production systems.
• Strong experience building and operating large-scale data pipelines and distributed data processing systems.
• Hands-on experience within the GCP ecosystem, particularly big data services such as Dataproc, Dataflow, PubSub, and related storage and data lake technologies.
• Strong proficiency in Python, PySpark, and modern data processing frameworks.
• Experience working across multiple disciplines of the data stack, including data engineering, analytics, infrastructure, monitoring/governance, APIs, and visualization.
• Experience with real-time or streaming systems and orchestration frameworks such as Airflow and Apache Beam/Dataflow.
• Strong foundation in statistical modeling, analytics, and applied data science techniques.
• Experience designing and maintaining scalable ETL workflows and production data infrastructure.
• Familiarity with monitoring, observability, governance, and reliability practices for production data systems.
• Ability to thrive in highly cross-functional environments and contribute across a wide range of technical challenges.
• Demonstrated versatility — a background that spans multiple types of data applications, infrastructure, and analytics work is highly valued.
• Experience partnering closely with Product and Engineering to deliver customer-facing capabilities.
• Strong written and verbal communication skills.

Culture

Our talented team is collaborative and supportive as we move quickly to research and develop new ideas, deliver new features to our customers, and iterate on ideas and innovations. We accomplish this by focusing on our five core values: Trust, Transparency, Quality, Customer Focus, and Delivery. Our team is determined to make a difference to positively impact our way of life by securing the technology that is changing the world.

AppOmni is proud to be Certified by Great Place to WorkⓇ, as we seek to build a culture where all employees feel appreciated and supported, especially with clear and honest leadership, employee recognition, and an environment that fosters innovation and collaboration.

We believe diversity fuels innovation and drives growth by bringing a wealth of different perspectives and skills. We’re committed to fostering an inclusive environment where every employee feels valued, heard, and empowered to reach their full potential. Join us in building a workplace where we can all thrive.

Compensation & Benefits

AppOmni is committed to supporting our employees’ financial, professional, and personal well-being. To do this, we take a holistic view of compensation, one that values not just the immediate financial package but also the long-term growth of both our employees and our company. We’re committed to pay equity and transparency and encourage all candidates to discuss their salary expectations with us early in the application process.

Our total rewards package includes the following:

• Base Salary: The annual base salary compensation range in the U.S. for this role is: $210,000 - $240,000 USD. Higher compensation may be available for candidates in higher cost of living markets.  Final offer amounts are determined by factors such as the final candidate’s skills, qualifications, and experience, as well as business considerations and peer compensation.
• Stock Options: Our vision is to not just grow as a company but to grow together. By offering stock options, we are inviting you to be an integral part of our journey forward.
• Benefits: Generous paid time off, paid company holidays, paid floating holidays, paid parental leave, paid sick time and paid family leave for applicable states, health insurance - medical, dental, and vision with HSA option, LifeWorks Employee Assistance Program, company-provided life insurance, AD&D, STD/LTD and additional supplemental life insurance options, 401(k) and Roth retirement saving accounts, and a monthly wellness benefit reimbursement. All benefits are subject to eligibility requirements and plan details.

AppOmni is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity or expression, age, religion, disability, pregnancy, marital status, veteran status, medical condition, genetic information, or any other characteristic protected by law. AppOmni is also committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in our job application procedures.

About airSlate

airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - **SignNow, pdfFiller, DocHub, altaFlow, Instapage,** and US Legal Forms - serve over hundreds of millions of  users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.

We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.

At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.

About your team:

We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-winning signature solution –  SignNow.

SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow.

We’re looking for an engineer-first quality leader. Someone who came up through AQE or principal engineering, thinks in systems, and is genuinely excited about what agentic AI means for quality.

You’ll lead a team of 6-10 Automation Quality Engineers, own our existing automation estate, and drive a deliberate transition toward agentic quality engineering. Deterministic pipelines today, autonomous test agents tomorrow.

What you’ll own:

• Quality architecture. Frameworks, toolchain, and the roadmap from traditional automation to agentic solutions. You define how quality is built into the system, not bolted on at the end.
• A team of 6-10 AQEs. Mentoring, technical direction, and running hands-on pilots alongside them as the team evolves into the agentic era.
• The existing test automation framework (Java/JS · Selenium · Playwright). Keeping it healthy while evolving it; refactoring what needs it, retiring what doesn’t.
• Agentic QE design. Partnering with engineering leaders to co-design deterministic agent workflows and non-deterministic (LLM-assisted) approaches, with clear human-in-the-loop governance where it matters.
• Observability and reporting tooling. Coverage dashboards, flakiness detection, CI quality gates - the visibility layer engineers actually trust.
• Testing AI-powered features. Behavioral validation, non-deterministic regression, and output evaluation for the product’s own agentic capabilities.
• Internal tooling. Building tools that make the broader engineering org faster and more quality-conscious, not just the QE team.

What you’ll need:

• 7+ years in software engineering, AQE, or SDET with a clear arc toward quality leadership
• 5+ years hands-on with Java and/or JavaScript/TypeScript, deep enough to design novel solutions, not just configure existing ones
• 3+ years leading AQE or engineering teams hands-on, running pilots, driving adoption, and getting their hands dirty alongside the team
• Strong automation architecture chops: you design frameworks, not just write tests
• Proven experience driving quality initiatives and change management across engineering teams
• Hands-on experience with AI-assisted testing tools in production
• Familiarity with agentic/LLM concepts: evaluating model outputs, handling non-determinism, and agent orchestration patterns
• CI/CD integration, shift-left thinking, and quality-by-design fluency
• English B2+

The right person for this role doesn’t come from QA management. They come from engineering. They’ve been the de-facto quality authority on their team before having the title. They can whiteboard quality architecture with platform engineers, drive an agentic pilot with their team the next day, and review a PR the day after that.

If quality in the agentic era is what gets you out of bed, let’s talk.

What we offer

Flexible working environment- Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.

Competitive compensation and stock options- We offer salaries that reflect local market conditions and experience,  plus a performance-based bonus system and stock options so you share in the company’s growth.

Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.

Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.

Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.

Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.

Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.

It is airSlate’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.

Read ourRecruitment Privacy Noticeto Learn how we process your personal information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Elation, our team is committed to enhancing physician and patient quality of life. We are a SaaS cloud-based clinical platform on a mission to enable every patient to receive the highest quality of care. Since inception, we’ve been focused on building a delightful, world‑class customer experience that empowers physicians to focus on delivering phenomenal care to patients.

Elation Health is the most trusted EHR platform for independent primary care — and we’re growing fast. We’re at a moment where AI is reshaping how clinicians work and how enterprise buyers decide. To meet that moment, we’re hiring an Enterprise Account Management Leader to drive growth and deepen partnerships with our most strategic customers.

This is a true player-coach role. You’ll lead and develop a team of Enterprise Account Managers while personally carrying a book of marquee accounts. You’ll own net revenue retention and expansion across the portfolio, bring structure and commercial discipline to how we engage enterprise customers, and build the playbooks that scale with us.

If you’re a commercially sharp, relationship-first leader who thrives in complex healthcare SaaS environments, and if you’ve built your career delivering high-stakes engagements and want to own the full arc of a customer relationship, this is the natural next move.

What You’ll Own

Revenue & Commercial Outcomes

• Own NDR (net revenue retention) and GRR (gross revenue retention) targets across the enterprise portfolio; this is a revenue-accountable role, not a support function
• Build and execute expansion strategies — cross-sell of Elation’s billing, payments, and AI solutions, upsell into multi-site and enterprise tiers, and new product adoption across the portfolio
• Lead commercial negotiations on renewals and expansions, partnering with Sales where needed
• Maintain a healthy, accurate expansion pipeline in Salesforce; forecast with rigor and conviction

Team Leadership & Development

• Lead, coach, and develop a team of Enterprise Account Managers — setting the standard for commercial rigor, executive engagement, and proactive account strategy
• Define and hold team OKRs, KPIs, and performance expectations; conduct structured 1:1s, pipeline reviews, and skills coaching that actually moves the needle
• Build scalable playbooks for account planning, executive business reviews (EBRs), renewal management, expansion motions, and escalation handling
• Create an AI-powered operating system and build measurement frameworks to track their impact
• Create clear career paths and development frameworks that retain and grow top talent
• Partner with Sales, Product, Marketing, and Executive leadership to align priorities, surface customer insights, and ensure your team has what it needs to win

Strategic Account Management Ownership

• Personally manage a curated portfolio of 1-2 strategic enterprise accounts

• Understand our Customers’ businesses deeply by building and sustaining multi-threaded relationships across clinical leadership, operations, IT, and C-suite – you lead with business outcomes, not product features

• Drive account strategy, stakeholder mapping, renewal confidence, and expansion pipeline across the book

• Model the behaviors — commercial, relational, operational — that you want your team to replicate

• Serve as the voice of the enterprise customer internally — synthesizing themes across accounts to influence product roadmap, packaging, and go-to-market decisions

• Develop and manage formal account governance structures — steering committees, joint success plans, escalation protocols — that mirror enterprise consulting engagement models

• Bring structured discovery and diagnostic frameworks into the renewal and expansion cycle to surface latent needs before customers articulate them

Operations, Systems & Reporting

• Maintain CRM hygiene and forecast accuracy; set the standard for documentation, stakeholder mapping, and pipeline management across the team
• Build and deliver regular reporting for internal leadership: health scores, renewal risk, expansion pipeline, team performance, and cohort trends
• Refine account health dashboards and early warning indicators; use data to get ahead of risk, not just react to it – you know the difference between meaningful signal and noise

What You Bring

Experience

• 8+ years in enterprise account management or customer success in a SaaS environment, with a strong commercial track record.
• 3+ years leading and developing high-performing account management or CS teams
• Healthcare SaaS experience strongly preferred — you understand independent practice economics, primary care workflows, and the dynamics of clinical vs. administrative decision-making
• Experience navigating enterprise deals with $500K+ ACV — you know how procurement, legal, and clinical champions interact, and you manage the cycle accordingly
• Exposure to AI tools in a commercial or operational context — you’ve experimented, have opinions on what doesn’t work, and can lead a team through ambiguity on this front
• Experience leading large, complex client engagements with accountability for scope, budget, timelines, and stakeholder satisfaction — Big 4 or top-tier consulting background a strong plus
• Track record of managing workstreams across cross-functional teams (internal and external), coordinating delivery across multiple parties toward a shared outcome
• Comfortable operating in ambiguous environments where you often need to define the problem before solving it

Skills & Competencies

• Commercial Ownership: You hold yourself accountable to revenue outcomes. You forecast accurately, manage renewal risk proactively, and know how to have a hard commercial conversation with grace
• Executive Presence: Credible and confident at the C-suite and VP level. You build trust quickly and hold it over time
• Client Advisory Mindset: You naturally position yourself as a trusted advisor, not a vendor. You bring proactive recommendations, industry benchmarks, and a point of view.
• Expansion Instinct: You see whitespace before it’s obvious. You connect product capability to customer needs, and you bring expansion conversations into the relationship naturally.
• Coaching & Development: You invest in your people. You give direct, specific, constructive feedback and you track whether it’s working
• Systems Thinking & Operational Discipline: Build processes that scale including data hygiene, accurate forecasting, and structured reporting to run the business.
• Healthcare Fluency: You can speak credibly to independent practice operators, clinical leaders, and health system executives. You understand what keeps them up at night
• AI fluency: You hold practical views on how AI changes customer expectations and team efficiency
• Structured Problem Solving: You bring consulting-grade analytical rigor — you can disaggregate complex customer problems, build a clear point of view, and communicate it simply to executives
• Executive Communication & Storytelling: You prepare crisp, board-ready materials and can distill complexity into a narrative that drives decisions — not just status updates
• Program & Workstream Management: You can orchestrate multiple parallel tracks (implementation, change management, commercial) without losing the thread — you know how to run a tight engagement cadence
• Change Management Instinct: You understand that software adoption is an organizational challenge as much as a technical one; you help customers build internal champions, manage resistance, and sustain momentum

Why This Role

Elation has earned the trust of over 40,000 clinicians across the country — and we’ve done it by building software that actually helps physicians focus on patients, not paperwork. Our enterprise segment is growing, our product platform is expanding (EHR + Billing + AI), and we need a leader who can take our most important customer relationships to the next level commercially and strategically. You won’t be executing a playbook someone else wrote — you’ll be writing it.

This role has a direct line to executive leadership and real influence on how we build, price, and position for enterprise. If you want to own something meaningful in a mission-driven company at a pivotal growth stage, this is it.

Salary range: $175,000-200,000 + variable compensation

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

About GameChanger:

We believe in the life-changing impact youth sports have on and off the field because they encourage leadership, teamwork, responsibility, and confidence—important life lessons that have the power to propel our youth toward meaningful futures. We recognize that without coaches, parents, and volunteers, organized youth sports could not exist. By building the first and best place to experience the youth sports moments important to our community, we are helping families elevate the next generation through youth sports.

So if you love sports and their community-building potential, or building cool products is your sport, GameChanger is the team for you. We are a remote-first, dynamic tech company based in New York City, and we are solving some of the biggest challenges in youth sports today.

The Position:

GameChanger is looking for a Director of Engineering to lead a group of cross-functional teams responsible for building and scaling new products and platform capabilities that support the future of GameChanger. You will lead Engineering Managers and teams across mobile, web, and backend disciplines while partnering closely with Product, Design, Data, and Business leaders to bring new ideas from concept to market. You will report to our VP of Engineering.

This role sits within a team focused on exploring and developing new opportunities for the business. You will lead teams operating in highly ambiguous environments, balancing rapid experimentation, technical excellence, and long-term scalability as new products and experiences evolve.

What You’ll Do:

• Lead and develop Engineering Managers and their teams across mobile, web, and backend disciplines, fostering a high-performance and high-trust culture.

• Define and drive technical strategy for a portfolio of new products and experiences, balancing rapid iteration with long-term scalability, reliability, and quality.

• Partner closely with Product, Design, Data, and Business leaders to evaluate opportunities, solve complex customer problems, and bring new products to market.

• Champion thoughtful adoption of emerging technologies, including AI-powered capabilities and tooling, to improve both customer experiences and engineering effectiveness.

• Recruit, develop, and retain exceptional engineering talent while helping shape the culture and technical standards of the broader engineering organization.

• Champion an AI-first engineering mindset, identifying and integrating AI-powered tooling and capabilities to unlock new user experiences and improve team productivity.

Who You Are:

• An experienced engineering leader with a track record of building and scaling consumer-facing products and leading organizations through periods of growth, change, and ambiguity.

• Comfortable operating in environments where requirements are evolving and teams must balance experimentation with execution.

• A strong technical and organizational leader who can translate business opportunities into scalable technical solutions.

• An excellent communicator and people leader with a proven ability to build high-performing teams and strong cross-functional partnerships.

• Someone who combines technical excellence with strong product instincts and a deep appreciation for customer experience.

• Curious about emerging technologies and energized by the opportunity to help build new products and capabilities from the ground up.

Perks:

• Work remotely throughout the US* or from our well-furnished, modern office in Manhattan, NY.

• Unlimited vacation policy.

• Paid volunteer opportunities.

• Technology stipend - $4,000 every 2 years after your start to make sure you have the latest and greatest technology.

• WFH stipend - $500 annually to make your WFH situation comfortable.

• Monthly physical, mental, wellness & learning stipend offered through Holisticly.

• Monthly lifestyle stipend offered through Fringe.

• Full health benefits - medical, dental, vision, prescription, FSA, HRA, HSA, and coverage for family/dependents.

• Retirement savings - Traditional and Roth 401K plans are offered through Vanguard, with an immediate company match.

• Life insurance - basic life, supplemental life, and dependent life.

• Disability leave - short-term disability and long-term disability.

• Company paid parental leave - up to 20 weeks for birthing parents and up to 12 weeks for non-birthing parents.

• Family building benefits offered through Progyny.

• DICK’S Sporting Goods and their family of brands teammate discount.

The target salary range for this position is between $240,000 and $260,000. This is part of a total compensation package that includes incentive, equity, and benefits for eligible roles. Individual pay may vary from the target range and is determined by several factors including experience, internal pay equity, and other relevant business considerations. We constantly review all teammate pay to ensure a great compensation package that is fair and equal across the board.

\* DICK’S Sporting Goods has company-wide practices to monitor and protect the company from significant compliance and monetary implications as it pertains to employer state tax liabilities. Due to said guidelines put in place, we are unable to hire in AK, DE, HI, IA, LA, MS, MT, OK, and SC.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Interview Process & AI

We recognize that AI has become a common part of everyday life and professional work, and its use continues to evolve rapidly. Our perspective on AI in the hiring process will evolve as well. At this time, we ask that candidates please refrain from using AI tools during interviews and assessments, as we want to see your authentic self. We will clearly indicate if and when AI use is acceptable in the process. If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

IMPORTANT NOTICE: All official recruitment communications from GameChanger will come from an email address ending in @gc.com or no-reply@ashby.hq.com. If you receive communication from any other domain, please be cautious, as it is likely fraudulent.

At Gurobi Optimization, we’re on a mission!

A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world’s toughest and most impactful business problems. We’re looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.

As Director, Commercial Legal at Gurobi Optimization, you will play a critical role in enabling the company’s growth by leading all aspects of commercial contracting and legal support for revenue-generating, partnering, and purchasing activities.

This is a commercially focused role, with primary responsibility for structuring, negotiating, and closing customer, partner, reseller, and vendor agreements. You will work closely with Operations, Sales, Finance, Corporate Development, and Revenue Operations to ensure deals are executed efficiently, consistently, and in alignment with Gurobi’s business objectives.

You will partner closely with the Deal Desk, Operations, and Sales teams to support effective deal structuring, streamline approval processes, and improve overall deal velocity. Together, you will help establish scalable frameworks, templates, governance models, and best practices that enable the business to move quickly while managing risk appropriately.

This role directly contributes to revenue outcomes by enabling efficient, high-quality deal execution and reducing friction in the contracting process.

As Gurobi’s first dedicated commercial legal leader, you will also help shape how Legal supports the business more broadly — building trusted relationships, providing practical and clear guidance, and contributing to a strong foundation for future growth.

This role will also serve as a key legal resource on data privacy, AI, and security matters as they intersect with commercial relationships, customer agreements, partnerships, and vendor engagements.

While this role will support broader legal areas such as employment, compliance, and governance as needed, the primary focus is on commercial contracting and enabling efficient deal execution.

What You Will Be Doing

You will own and lead all aspects of commercial legal support, acting as a trusted partner to the business and a key enabler of revenue growth.

• Lead the drafting, review, and negotiation of customer software license and SaaS agreements, as well as partner, reseller, and vendor contracts
• Partner closely with Operations, Sales, Finance, Corporate Development, and Revenue Operations (including Deal Desk, Sales Operations, and Marketing Operations) to support deal strategy and enable efficient deal execution
• Operate with appropriate autonomy in deal-related decision-making, exercising sound judgment to balance risk with business priorities while aligning with established approval processes, risk thresholds, and company policies.
• Provide clear, practical legal guidance that enables the business to move forward with confidence.
• Support Deal Desk and Operations teams by advising on deal structure, approvals, and non-standard terms, helping reduce friction and unnecessary escalations
• Establish and scale contracting frameworks, templates, and playbooks to accelerate deal velocity and improve consistency.
• Identify and address legal and contractual risks early, offering solutions aligned with business priorities.
• Reduce reliance on legal escalations through improved standardization, guidance, and stakeholder enablement.
• Support broader legal needs across the business, including employment-related matters, corporate policies, corporate development, governance, and compliance considerations, as needed.
• Partner with IT, Product, Engineering, Security, and Operations on data privacy, AI, cybersecurity, and regulatory considerations where relevant
• Serve as a key legal advisor on data privacy, AI, and security matters related to commercial agreements, including Data Processing Agreements (DPAs), AI addenda, security exhibits, breach notification language, indemnification obligations, and liability provisions.
• Manage external counsel relationships and serve as the primary coordination point for outside legal support to ensure consistency, prioritization, and efficient resource use.
• Build strong, trusted relationships across the organization and position Legal as an approachable, solutions-oriented partner.

What Experience and Qualifications Should You Have?

• Juris Doctor (JD) from an accredited law school and an active license to practice law in at least one jurisdiction
• 8–12+ years of legal experience, with a strong focus on commercial contracting
• Demonstrated experience negotiating complex SaaS or software agreements in a high-growth or technology environment
• Proven ability to partner closely with Operations, Sales, Finance, and Revenue Operations to support and close deals
• Experience working closely with Revenue Operations, Deal Desk, or similar commercial functions is strongly preferred
• Experience building or improving contracting processes, templates, approval frameworks, and deal governance models
• Familiarity with major privacy frameworks, including GDPR and CCPA/CPRA, as well as evolving AI-related regulatory considerations
• Experience negotiating Data Processing Agreements (DPAs), security exhibits, AI addenda, and related privacy/security contractual terms is strongly preferred
• Experience advising on privacy-related liability caps, indemnification obligations, and breach notification requirements in SaaS or AI/ML infrastructure environments is strongly preferred.
• Experience supporting a global organization, including cross-border contracting considerations
• Experience managing and coordinating outside counsel relationships is preferred.
• Working knowledge of employment law and compliance is beneficial, but not the primary focus of the role.
• Strong communication skills, with the ability to translate legal concepts into clear, practical guidance

What Skills, Abilities, and Behaviors Should You Have?

• A strong commercial mindset, with the ability to balance risk and revenue in decision-making
• A pragmatic, solutions-oriented approach that enables the business to move forward effectively
• Ability to partner cross-functionally with Operations, Sales, Finance, Revenue Operations, and executive leadership to improve deal outcomes
• Confidence operating as both an advisor and decision-maker in deal-related matters while aligning with established governance and approval processes
• Ability to work at pace in a dynamic, evolving environment without sacrificing quality
• Strong stakeholder management and influencing skills across multiple functions
• A builder mindset, with interest in creating scalable processes and improving how work gets done
• Collaborative, approachable, and people-focused, with the ability to provide clear and constructive guidance
• Foundational understanding of data privacy, AI, and cybersecurity considerations within commercial and SaaS contracting environments

Your Alignment with our Gurobi Core Values:

• Customer Focus: Verbal & written communication skills that bring clarity and build trust.
• Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others.
• Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
• Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.
• Integrity: Promise to uphold honesty as your compass and conduct all business practices ethically while promoting fiscal responsibility.

Success in This Role

Success in this role will be measured by:

• Improved deal velocity and reduced contracting cycle times
• Compliance with the company-established risk management policies and guidelines
• Increased first-pass deal quality and reduced rework
• Reduction in contracting-related friction and escalations
• Strong partnership and trust with Operations, Sales, and Finance

Gurobi Optimization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Gurobi Optimization is an E-Verify employer. As part of our hiring process, we utilize the federal E-Verify program to verify the employment eligibility of all newly hired employees. For additional information regarding E-Verify, please visit www.e-verify.gov.

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode,  fueled by a recent $190m series C round.

About the Role

We are seeking a strategic and hands-on Director of Client Success to lead our Client Success function. This role will drive partner satisfaction, retention, and expansion by aligning onboarding, support, and account management efforts. You will partner cross-functionally with Sales, Product, and Technical Support to ensure our clients realize maximum value from our platform. As an AI-first leader, you will deploy automation, predictive analytics, and AI-powered tooling to scale the CS function, reduce churn risk, and drive measurable business outcomes across Blackpoint’s partner ecosystem.

What You’ll Do

• Lead and scale the Client Success team, fostering a culture of accountability, data-driven decision-making, and excellence.

• Own the partner journey from onboarding through renewal, ensuring a seamless and increasingly automated experience.

• Partner with Sales and Product to align on partner needs, feedback loops, and AI-derived signals.

• Develop and maintain CS playbooks, AI tooling standards, and a Center of Excellence (CoE) framework to drive operational consistency and repeatable outcomes across the team.

• Use platform telemetry and product usage signals to surface adoption gaps, at-risk accounts, and expansion opportunities, shifting from reactive to predictive partner management.

• Define and track a comprehensive metrics framework: Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Time-to-Value (TTV), product adoption scores, and AI-generated partner health scores.

• Deploy and govern AI-powered partner health dashboards, churn prediction models, and automated playbook workflows to proactively manage risk and expansion at scale.

• Build AI-assisted onboarding sequences and digital engagement programs that scale partner coverage without proportional headcount growth.

What You’ll Bring

• 8+ years in Customer Success or Account Management, with 5+ years in a leadership role.

• Demonstrated track record in cybersecurity & MSP-focused environments, or with a clear demonstrated ability to operate in a highly technical B2B product environment.

• Proven ability to lead cross-functional initiatives and drive measurable outcomes.

• Strong communication, analytical, and executive presence skills, including the ability to present data-driven outcomes to C-suite stakeholders.

• Analytical fluency: ability to interpret platform telemetry and usage data to derive account-level and portfolio-level insights and action plans.

• Demonstrated experience building AI-assisted CS motions, automated digital-touch programs, LLM-assisted workflows, and AI-driven intervention playbooks.

• Analytical fluency: ability to interpret platform telemetry and usage data to derive account-level and portfolio-level insights and action plans.

• Track record of owning and improving NRR, GRR, and expansion revenue in a high-growth SaaS or cybersecurity environment.

• Experience communicating AI-driven value and ROI to C-suite stakeholders, moving conversations from feature adoption to quantifiable business outcomes.

• Familiarity with AI governance, prompt engineering, or building with LLM-based tooling is a plus.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races,  colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital  status, or any other legally protected status. We are committed to equality of opportunity in all  aspects of employment.  For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode,  fueled by a recent $190m series C round.

About The Role:

The Director of Technical Support is a leadership role responsible for the execution and continuous improvement of Blackpoint Cyber’s technical support function. This individual will lead a team of technical support professionals, as a player-coach, dedicated to delivering timely, high-quality resolution experiences for Managed Service Provider (MSP) partners. As an AI-first leader, you will deploy agentic triage tools, drive automated Tier-1 resolution workflows, and intelligent deflection capabilities to scale the function’s impact.

This role requires a leader equally comfortable at the strategic and tactical levels — someone who can architect long-term support programs while staying close to operational details that drive meaningful change. The Director of Technical Support will own the team’s performance metrics and serve as a critical cross-functional partner to Engineering, Product, and Customer Success, ensuring field intelligence continuously informs the broader organization. The ideal candidate brings proven experience leading technical support organizations within cybersecurity, SaaS, or managed services environments, with a strong command of data-driven operations — including dashboard design to monitor team health, surface trends, and communicate performance insights to stakeholders. You also have hands-on experience deploying AI-powered support tools and building the frameworks that allow AI agents to operate at production scale in security-sensitive environments.

What You’ll Do

• Strategy & Execution: In conjunction with VP Customer Growth, define and drive the multi-year vision and roadmap for the Technical Support function, including the phased deployment of AI triage agents, automated Tier-1 resolution tools, and self-service capabilities, translating business objectives into measurable team-level goals and operational plans.

• Operational Ownership: Own all support KPIs end-to-end, including NPS, MTTR, first contact resolution, escalation rate, and SLA adherence, alongside the development of new AI-era metrics: ticket deflection rate, Tier-1 automation rate, self-service resolution rate, and knowledge base coverage rate, with direct accountability for outcomes.

• People Leadership: Recruit, develop, and retain a high-performing team of technical support engineers and team leads; define clear career paths, conduct regular coaching and performance reviews, and foster a culture of ownership and continuous improvement. Build data literacy as a core team competency, coaching support engineers to work alongside AI tools as partners, not replacements.

• Cross-Functional Partnership: Serve as a voice of the customer internally, converting support patterns and field intelligence into actionable feedback loops with Product, Engineering, and Customer Success. Use AI-derived ticket clustering and sentiment analysis to translate high-volume signals into prioritized product input, moving from anecdotal feedback to data-led influence.

• Incident Response Coordination: Oversee the support team’s role during critical security incidents affecting MSP partners, ensuring rapid escalation, clear partner communication, and tight coordination with internal technical teams. Define and enforce human-in-the-loop protocols for AI-assisted workflows during incidents, ensuring agents escalate correctly, and governance controls hold under pressure.

• Process & Tooling Optimization: Continuously evaluate and improve support workflows, escalation paths, and tooling (e.g., Zendesk, Zendesk AI, Salesforce , Jira) to increase resolution velocity and scale the team efficiently. Champion the adoption of agentic support tools from AI-powered triage and auto-resolution to LLM-assisted knowledge base maintenance and QA automation.

• Knowledge Base Governance: Build and maintain a continuously improving knowledge base using AI gap detection to identify missing or outdated articles from unresolved ticket patterns and auto-draft new content for human review.

• AI Triage & Automated Resolution Ownership: Deploy and govern AI-powered ticket triage agents and automated Tier-1 resolution workflows, targeting ~30% deflection of structured, repeatable tickets without human involvement.

• AI Governance & Compliance: In coordination with Blackpoint’s compliance team, establish governance standards for AI use in the support function, permission enforcement, complete audit trails, escalation triggers, and data handling controls that meet Blackpoint’s security and compliance standards.

• Dashboard & Data Intelligence: Design, maintain, and evangelize real-time operational dashboards that surface team health and performance metrics; share insights cross-functionally with Engineering, Product, and Senior Leadership to drive informed decision-making. Leverage AI-generated pattern detection to identify recurring ticket clusters, surface product defects, and proactively reduce support demand at its source.

• Executive Reporting: Present support performance metrics, trend analysis, and strategic initiatives to senior leadership on a regular cadence; translate complex operational data into clear, executive-level narratives. Include AI performance dashboards showing deflection rates, automation coverage, and ROI of AI investment in the function.

What You Bring

• 8+ years in technical support, with at least 5 years in a senior leadership role

• Direct experience in cybersecurity, SaaS, or managed services environments demonstrated understanding of the stakes when a customer’s security posture is at risk.

• Proven track record building and scaling technical support organizations in high-growth technology companies.

• Strong data fluency: ability to design, read, and communicate from operational dashboards; experience using support analytics to drive cross-functional decisions.

• Deep familiarity with support tooling (e.g., Zendesk, Salesforce, Jira) including hands-on experience deploying AI features within those platforms Zendesk AI or equivalent agentic support tools and governing their performance in production.

• Demonstrated ability to operate at multiple altitudes, engaged in technical escalations one hour, presenting to the executive team the next, without losing effectiveness at either level.

• Excellent written and verbal communication skills; proven ability to translate complex technical issues into clear, executive-level summaries and partner-facing communications.

• Proven track record of managing multiple priorities and delivering results in high-growth, fast-paced environments.

• Hands-on experience deploying AI-powered support triage, automated resolution workflows, or deflection tools with measurable outcomes on deflection rate, MTTR, or SLA compliance.

• Experience using AI-driven ticket pattern analytics to surface recurring issues to Product and Engineering reducing support demand at source rather than managing it more efficiently.

• Familiarity with AI governance requirements in enterprise support environments: permission enforcement, audit trails, escalation trigger design, and data handling compliance (SOC 2, GDPR, HIPAA where relevant).

• Experience leading change management for AI adoption within a support team helping engineers transition from Tier-1 ticket handlers to AI supervisors, edge case resolvers, and knowledge curators.

Qualifications

• Experience supporting an MDR, EDR, or SOC.

• Familiarity with the MSP channel and the dynamics of supporting partners who serve hundreds of end customers.

• Experience building or operating 24⁄7 support coverage models, including AI-assisted follow-the-sun or always-on deflection for after-hours partner support.

• CISSP, CISM, CompTIA Security+, or equivalent cybersecurity certifications.

• Familiarity with ITSM frameworks (ITIL v4) as they apply to AI-assisted operations: incident classification, knowledge management, and continual improvement.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races,  colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital  status, or any other legally protected status. We are committed to equality of opportunity in all  aspects of employment.  For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

The Company:

Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.

We’ve made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We’re proud to have served over 1M passionate learners with more than $100M in annual bookings.

Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.

The Role

We’re hiring a Director of Engineering to lead a strong product engineering team developing Outschool’s mission-critical products, including and in particular a new AI-powered platform that transforms how families are able to navigate the complex world of alternative education while getting reimbursed through public-funding programs. This role will be responsible both for developing 0-to-1 products from the ground up, as well as scaling user journeys on Outschool’s existing marketplace. This is a highly impactful leadership role that combines technical strategy, people leadership, and hands-on development. The ideal candidate will shape not only Outschool’s most critical products, but also our engineering culture, talent growth, as well as AI-native development models, all while delivering meaningful educational impact to millions of families.

Core Responsibilities:

• Lead, mentor, and grow a team of 5–10 engineers while remaining hands-on with architecture, system design, and technical direction
• Contribute directly to the codebase as an individual contributor, helping accelerate development velocity and establish high engineering standards
• Lead engineering strategy and execution for a brand-new, high-priority initiative
• Partner cross-functionally with Product, Design, Data, Marketing and Operations to deliver an exceptional parent experience
• Collaborate with senior leadership to align on strategy, priorities, metrics, and long-term roadmap planning
• Foster a culture of technical excellence, ownership, experimentation, and continuous growth through mentorship and feedback
• Lead adoption of AI-development principles and agentic engineering workflows across the organization
• Help define and implement modern engineering practices that leverage AI to improve developer speed and productivity, and product quality

Desired Experience & Skills:

• 10+ years of software engineering experience
• 5+ years of engineering management experience leading medium-sized teams, with demonstrated proficiency in performance management, career development, and people logistics
• Familiar with AI-native development paradigms and understands how to take teams through AI transformations
• Strong experience with full-stack development: TypeScript, React, Node.js, GraphQL, and PostgreSQL
• Experience balancing engineering leadership responsibilities with hands-on coding and technical contribution
• Proven ability to lead multiple complex initiatives from planning through execution and delivery
• Data-driven mindset with experience leveraging experimentation, A/B testing, analytics, and metrics to inform decisions
• Ability to align engineering execution with broader business and product strategy
• Experience recruiting, hiring, and scaling high-performing engineering teams
• Excellent communication and stakeholder management skills across technical and non-technical audiences

Other Considerations:

• Experience in EdTech or building products for learners, educators, or families
• Familiarity with search and discovery systems
• Background in marketplace technologies
• Experience at a fast-paced startup or high-growth company

Compensation:

Outschool recruits across the US and Canada, and sets employee salaries to reflect local compensation and cost of living.

This role is available in Canada:

The salary range for this position is $220,000 - 275,000 CAD annually.

This role is available in the following US Pay Zones:

US Tiers

US Tier 1: San Francisco Bay Area and New York City

US Tier 2: All California excluding San Francisco Bay Area, Seattle Metro, Boston Metro, Chicago Metro, Denver Metro, Austin Metro, Portland Metro

US Tier 3: All other cities and states

US Pay Zones

US Tier 1: $260,000 - $325,000

US Tier 2: $221,000 - $276,250

US Tier 3: $195,000 - $243,750

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on March 21, 2024.

Please see the independent bias audit report covering our use of Covey here.

Benefits & Culture:

At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:

• Shared Financial Success: Competitive salaries, stock options, retirement plans.
• Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance — plus fertility/family planning coverage and access to ModernHealth coaching & therapy.
• PTO & Family Benefits: Generous PTO and family leave policies.
• Hybrid & Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and a new office in San Francisco. Bay Area–based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup, internet, and weekly meals to stay connected no matter where you are.
• Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes.
• Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs.

Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.

If you require a reasonable accommodation to participate in the job application or interview process, please contact recruiting@outschool.com.

Benefits packages are included for full-time employees only. Please note benefits and perks may vary for employees based outside of the US and Canada.

Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.

Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission or we may ask if you would like us to retain it later should there be consideration (this is not typical at all).  If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our Employee/Applicant Privacy Notice for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Join NICE’s Research Group and shape the next generation of AI for enterprise CX. As a Lead Data Science Researcher, you will own highimpact research initiatives across NLP, Vision, and multimodal domains, with a strong emphasis on large language models (LLMs) and agenticAI systems.

You will combine deep handson technical work with leadership—setting direction, mentoring peers, and translating breakthrough ideas into reliable, productiongrade capabilities for NICE’s contact center solutions.

You will collaborate closely with researchers, engineers, product leaders, and subjectmatter experts to define strategy, validate research hypotheses, and lead the transition from experimental agentic systems to reliable, realworld deployments.

How will you make an impact?

Lead end‑to‑end research initiatives across NLP, Vision, and multimodal modeling, with a strong focus on LLM‑based and agentic‑AI systems.

Architect, prototype, and evaluate singleagent and multiagent systems, including planning, tool use, memory, and orchestration.

Establish and own best practices for safe, controllable, and scalable AI agents, including evaluation frameworks, guardrails, fallback strategies, and observability.

Act as a technical authority on LLM and agentic systems, guiding architectural decisions, evaluation strategies, and engineering tradeoffs.

Define rigorous offline and online evaluation strategies (KPIs, A/B testing, cost/performance tradeoffs) grounded in realworld constraints.

Deliver select research components at production quality and partner closely with productization teams to harden and deploy endtoend solutions.

Mentor researchers and data scientists, raising the bar for technical rigor, engineering quality, and applied research impact.

Communicate complex findings and risks clearly to crossfunctional stakeholders and leadership.

Stay at the forefront of AI research, contributing to the team’s agentic‑AI roadmap and long‑term research vision and help set teamwide standards and guidelines.

Have you got what it takes?

Skills-first profile with proven, hands‑on impact in applied AI. (Formal degrees welcome but not required.)

Strong Demonstrated experience building production‑grade AI agents that perform multi‑step reasoning and tool‑based actions (e.g., tool invocation, planning, memory).

Mandatory: Experience with agent frameworks/orchestration layers or custom agent runtimes (e.g., LangGraph/LangChain, semantic routers, workflow engines, or in‑house frameworks).

Strong practical expertise with LLMs (AWS Bedrock or similar platforms), including evaluation, prompt/program design, and safety patterns.

Strategic problem-solving leadership: You proactively shape ambiguous business questions into well-defined  analytical goals, challenge underlying assumptions, and ensure the work is focused on the problems with the highest impact.

Bar‑setting analytical rigor—applied pragmatically: You anticipate bias, confounders, and risks of misinterpretation early, apply the right level of methodological rigor for the decision at hand, and help others distinguish between “theoretically perfect” and “fit for purpose.”

Efficient, scalable thinking: You balance depth with speed, favor simple and robust solutions over unnecessary complexity, turn one‑off analyses into reusable insights, and help the organization avoid reinventing or over‑engineering solutions.

Track record of translating research into reliable systems in partnership with engineering/product teams.

Proficiency in Python and modern ML/DL libraries; strong AI engineering skills (clean architecture, testing, CI/CD, observability), as well as familiarity with HuggingFace or similar model ecosystems and open‑source tooling.

Experience applying GenAI to DS workflows (LLM‑as‑a‑judge, synthetic data generation, weak labeling, automated eval).

Excellent communication and mentoring skills; fluency in English.

You will have an advantage if you also have:

Experience with multi‑agent systems, reinforcement learning, or policy optimization for agent control.

Expertise in multimodal or vision‑based deep learning.

Operating experience with cloud ML at scale (AWS or equivalent).

Leading/mentoring globally distributed teams.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 10398

Reporting into: Group Lead, Data Science, CX

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

SpecterOps is searching for an experienced Staff Client Software Engineer to support the BloodHound Enterprise team. We are seeking engineers to help us build reliable data collectors, back-end systems, APIs, and other services that power BloodHound Enterprise. If you are an experienced engineer with a penchant for authoring performant, well-tested, and well-documented code, we want to hear from you!

Salary Range: Base salary annually, commensurate with experience

• Staff level $165, 000 - $190,000

Location: This position is remote, based in the U.S. with optional travel quarterly for in person company events and other ad hoc meetings

• Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas.

Responsibilities:

• Design, develop, and maintain high-performance data collectors, REST APIs, and other web services that meet business requirements and scale to handle large amounts of traffic
• Collaborate closely with front-end developers, product owners, and other stakeholders to ensure seamless integration of backend services into the overall application architecture
• Act as a technical lead on team projects by gathering requirements, technical investigation, and systems design and guiding the team through implementation
• Implement security best-practices to safeguard sensitive data
• Optimize database queries and other I/O operations to achieve optimal performance of back-end services
• Participate in code reviews to maintain code quality standards and provide constructive feedback to team members
• Identify and troubleshoot performance bottlenecks, system failures, and bugs

Requirements:

• 8+ years of professional software design and application development experience
• 5+ years of back-end web application development experience
• Strong experience developing high-performance and scalable web services using Python, Go, or C#
• Experience with both relational databases (PostgreSQL) and graph databases (Neo4j)
• Excellent communication and writing skills
• Ability to successfully complete a criminal background investigation.
• Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency

Nice to Haves:

• Bachelor’s degree in computer science or related field
• Experience delivering large-scale enterprise products to market
• Familiarity with cloud platforms (AWS or Azure) and containerization (Docker, Kubernetes) for deploying and scaling applications
• Familiarity with front-end technologies like React and Typescript
• Comfortable contributing to open-source projects
• Experience in penetration testing, or administering Active Directory or Azure

What We Offer:

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
• Flexible time off policy
• 13 paid holidays annually
• 401(k) with up to 4% company match
• Stock Options & quarterly bonuses
• Remote work: $1,500 new hire allowance to set up home office
• $500 annual home office allowance after first year
• $150 monthly cell phone and internet reimbursement
• $5,000 annual professional development allowance
• $5,250 towards continuing education or student loan repayment
• $1,200 annual budget for lifestyle, wellness, pet insurance and more
• A one-time $10,000 benefit towards family planning
• In person and virtual employee events throughout the year
• And of course, company swag!

_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._  To request reasonable accommodations, please contact us at careers@specterops.io

Unsolicited resumes are not accepted

#LI-REMOTE

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

UDS (Unified Data Store) team’s mission is to provide a reliable, scalable, and global system-of-record storage infrastructure for all Airbnb. The team is responsible for building and operating the storage system that stores all the critical Airbnb user, listing and financial data.

With over 150 million Airbnb users and hosts around the world, reliability, scalability, efficiency, security and world class user experience are our team’s core tenets. As a member of this team you would be working with top latent engineers on a modern distributed database system. You will be the technological expert on data storage systems, high performance infrastructure service APIs, as well as provide guidance to Airbnb product teams on the effective use of technologies in large scale systems and performance optimization.

The Difference You Will Make:

Unified Data Access Gateway

• Build and operate a highly performant, available, and scalable data access gateway that provides a simple and unified experience for accessing online product data, while all aspects of the implementation complexity such as storage, indices, data placement, replication, security and data lifecycle management would be abstracted away from the product developers.

Schema and Compliance

• Empower and simplify the way engineers at Airbnb define and manage data by building and operating a generalized data schematization solution for a wide variety of storage backends at Airbnb and be able to satisfy broad compliance requirements. The end-to-end solution covers object relation model (ORM), schema definition, schema life-cycle management, and runtime schema discovery.

Your Expertise:

• 12+ years of relevant industry experience
• Hands-on experience in building and operating large-scale distributed systems
• Solid understanding of systems and infrastructure fundamentals
• Ability to own and dive deeply in a complex code base
• Knack for writing clean, readable, testable, maintainable code
• Strong collaboration and communication skills in a remote-working environment
• Ability to leverage cutting edge AI technologies to build world-class solutions

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We’ll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$244,000—$305,000 USD

Workyard is a growing startup focused on the U.S. construction and trades markets — an industry where $300 billion is spent annually on labor.

We’re the operating system for contractors. We started with the most unglamorous problem in construction — accurate time cards — and solved it well enough that contractors trusted us with more: job costing, scheduling, payroll, and the intelligence that protects their margins.

We sell to the people who build the physical world. Skeptical. Burned by software. They care about making things easy for their crew. They don’t buy “AI-powered platforms”, they buy the thing that fixes the problem they had last Friday.

We’re lean, efficient and growing fast. Workyard is a market-leading product, with clear PMF. The right marketing leader is a force multiplier from here.

Why this role exists

Workyard’s growth team captures the contractors actively shopping for what we do: paid acquisition, AEO, and product-driven growth. That machine works.

The goal of this role is different: attract more contractors to the brand and build market demand. Stop waiting to be found. Make Workyard the name contractors already know before they’re shopping, and pull more of the market into our category in the first place.

That happens where contractors live, not where they search — trade events, LinkedIn, Facebook groups, the partners who already have the relationships we want, the conversations contractors have with each other when nobody’s selling.

The person we hire will:

• Sharpen how we pitch Workyard so the right contractor leans in within five seconds.

• Show up at the events, communities, and channels where contractors are, and make Workyard unignorable there.

• Make sales and partnerships dangerously effective.

• Turn happy contractors into our most valuable asset — case studies, references, advocates, and expansion revenue inside accounts we’ve already won.

Scope: Everything marketing except paid acquisition, AEO/SEO, and product-driven growth. Brand, positioning, demand gen, enablement, and customer marketing all sit with you, day one.

What you’ll own

Market positioning. How we describe Workyard, who it’s for, what makes us different, why a contractor cares in five seconds. The home page. The sales deck spine. The way we show up against competitors. The message through every channel. The most important thing you’ll do.

Demand generation. Brand and demand built through events, LinkedIn, community, forums, content, partnerships — wherever our audience already lives. You go to events. You talk to contractors. You make Workyard unignorable.

Customer marketing. The funnel doesn’t end at the close. Case studies, references, testimonials, advocates, expansion revenue inside accounts we’ve already won. Customer stories are the fuel for everything else — sales calls, the website, events, partner co-marketing. The highest-leverage work in your scope.

The craft

Every surface Workyard shows up on — homepage, sales deck, booth at World of Concrete, LinkedIn post, partner one-pager, case study video, cold email, trade show banner — has to earn attention from a skeptical, time-poor contractor in seconds.

That craft is the job. Positioning, copy, and content aren’t separate from the things they live on; they’re the same craft applied across surfaces.

You’re world-class at communication and judgement — the pitch, the words, the structure, the spine of a deck or a homepage, you produce yourself. For visual direction, video, events, booth design — you don’t have to be the maker, but you have the taste and the spine to push agencies and freelancers to genuinely great work and reject anything below that bar.

How this role works

Every part of this function gets built the same way: do it yourself first, prove what works, then invest capital to scale it.

Write the first case study yourself before figuring out the repeatable process. Go to the event before sponsoring ten of them. Build the sales deck before standing up a deck process. Make partner co-marketing work with one partner before scaling to twenty. The 0→1 is your job, personally. The 1→10 is what you organize once you know what good looks like.

When a play is proven, Workyard puts capital behind it — a hire, an agency, a sponsorship, a content engine, an events budget. You’ll have real budget and the authority to deploy it.

If you’d rather start with a team and direct the work, this isn’t the role. If you love the 0→1, then scaling what you’ve proven, this is exactly the job.

What good looks like in 12 months

• Anyone on workyard.com understands in 30 seconds how we’re going to transform their business and why we’re different — and the page is converting visitors to pipeline at a rate that justifies traffic investment.

• We’re the brand contractors recognize on a trade show floor — and the one their peers recommend in private groups — with inbound demand and brand-search volume to show for it.

• A steady pipeline of customer stories that sales and partners reach for as their first close move — and which are demonstrably lifting win rates and shortening cycles.

• Partners (payroll, accounting, GCs) pulling us into deals because we’ve given them real ammunition — partner-sourced pipeline is now a material, named line in the forecast.

• For each pillar, we’ve moved from “proven” to “scaling”: each is contributing a quantified, growing share of pipeline and closed-won, with CAC payback inside our target and a clear answer to “what does the next dollar buy.”

• Marketing is sourcing or influencing a significant percentage of new ARR, and revenue is growing at a faster rate as a direct, traceable result of the work in these pillars.

Who you are

You’re likely one of two people.

The unproven operator with a chip on your shoulder. A few years out of school, not from a marketing background — you studied something serious and challenging, did a stint in consulting, finance, ops, or product. You’re passionate about entrepreneurship, and decided you want to build GTM at a startup. Abnormally smart. Painfully self-aware. You’ve taught yourself more about positioning, distribution, and persuasion than most marketing managers we’ve interviewed. You want a hard job that grows you fast. You’ll probably start your own company 5 years from now.

The operator who knows what good looks like. You’ve been on a great team — learning from people who set a high bar, watching what worked, building the artifacts — and you’re ready to lead it yourself now. Or you’ve done this once or twice at an early-stage company, results were real, and you love this stage enough to do it again. Either way: you write copy, sit on sales calls, go to events, know which dashboards to check on a Monday.

Either way, you have:

• World-class craft. You produce great work yourself and direct other people’s to a high bar. Homepage copy, deck spine, booth design, partner one-pager — every surface is on you. Strategy that doesn’t translate into artifacts doesn’t count here.

• A listener who turns signals into story. You’ll get on calls, visit job sites, and shadow sales until your gut for this audience is sharper than the CEO’s. You catch the throwaway line on a sales call that becomes the next headline. Listening is your raw material; story is what you make from it.

• A doer’s instinct, self-fueled. You’d rather ship rough today than polished in three weeks. Nobody has to keep you accountable.

• Load-bearing. You absorb problems, you don’t pass them around. You go from “I don’t know how” to “here’s how I did it” without the org hand-holding you through the middle.

• You’re resourceful & technical. You can analyze data and use it to make decisions. You figure out how to use systems with zero help to get things done.

• Intellectual curiosity. You go deep on things you don’t understand. You enjoy learning the strange details of construction or anything you’re trying to figure out. You’re always asking: why?

• Strategic teeth. You can sit across from the CEO and argue about prioritization, positioning trade-offs, and what to kill — backed up by the work you’ve personally done.

• Commercial obsession. Pipeline and revenue are your scoreboard. Every program is accountable in dollars; nothing hides behind “brand.” You cut what isn’t earning its place, even when it’s yours

Who this is not for

• Anyone who needs a team of seven to do their job. You’ll have a budget and the ability to hire, but the early weight is on the player.

• Strategists who can’t produce. If you can describe what good looks like but can’t make it, this role won’t work.

• Anyone from a 1,000-person company expecting that level of polish, process, or support. The work here is rawer.

• Anyone who needs the org to solve their problems. This role is load-bearing, you absorb load, not create it.

• Anyone who thinks positioning is a quarterly offsite, not a daily practice.

• Anyone who measures themselves by team size, budget, or title rather than what they’ve shipped.

• Anyone uncomfortable on job sites, with contractors, or being told a headline doesn’t work.

• Anyone who’d rather build personas from a research deck than from 20 hours of recorded sales calls. The signal lives in the calls.

• People who lead with “AI-powered” or “transformative.“We lead with what actually matters to contractors: real outcomes, real numbers, no hype.

The setup

• Location. SF Office. Remote OK in Pacific or Central time. Happy to travel to events and customers as required.

• Reports to. CEO, based in Sydney. Working-hours overlap matters.

• Team. You start as an individual contributor. Build a team over time as the work earns it.

• Comp. Competitive base plus meaningful equity. Workyard is equity-forward, a real shot to own a piece of a lean, growing company with a long way left to run.

How to apply

Send us a 2 minute Loom/video on why you are a great fit for this role, and why it’s a great move for you. Make us want the call.

Skip the cover letter. Skip the boilerplate.

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

About the Role

We are seeking an exceptionally talented and hands-on Staff Backend Software Engineer to drive the technical direction and architecture of our core backend systems. This role is key to accelerating technical initiatives, focusing on complex cross-team efforts, delivering high-impact technical work, and fostering continuous engineering excellence.

Key Responsibilities

• Own the design, review, and implementation of complex, large-scale, and highly available backend services and microservices.
• Write high-quality, maintainable code and tackle the most challenging technical problems.
• Define and drive improvements in performance, scalability, monitoring, and operational excellence, ensuring our systems meet demanding SLOs/SLIs.
• Work closely with Engineering Managers/Sr. Managers and Product Managers to define the long-term technical roadmap, identifying strategic investments in core infrastructure and managing technical debt.
• Act as the lead technical mentor and coach for engineers, defining best practices, conducting rigorous code and design reviews, and raising the overall technical bar across the entire backend organization.
• Lead technical collaboration and coordination across different teams, resolving major technical blockers, and standardizing shared services and technologies.
• Drive key technical processes and project execution, including technical planning, and leading post-mortems for major incidents.

Required Skills & Qualifications

• Extensive professional software engineering experience, with significant time spent leading technical projects and driving technical direction at Staff level.
• Deep experience designing, building, and operating distributed, high-volume backend systems and REST/gRPC APIs.
• Proficiency in at least one major programming language (e.g., JavaScript/TypeScript, Rust, Java, Go, Python, C#) with the adaptability to work with multiple languages.
• Proven ability to architect solutions using modern patterns, including event-driven architectures, domain-driven design, and containerization (Docker, Kubernetes).
• Strong knowledge of cloud platforms (e.g., AWS, GCP, Azure) and proficiency in operational tools for monitoring, logging, and CI/CD.
• Exceptional communication, documentation, and presentation skills, with a proven track record of influencing technical decisions across organizational boundaries.
• Familiarity with Agile methodologies (Scrum or Kanban) and DevOps principles.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here )
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $146,600 to $215,100

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors.

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com .

About airSlate

airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - **SignNow, pdfFiller, DocHub, altaFlow, Instapage,** and US Legal Forms - serve over hundreds of millions of  users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.

We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.

At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.

About your team:

We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-winning signature solution –  SignNow.

SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow.

We’re looking for an engineer-first quality leader. Someone who came up through AQE or principal engineering, thinks in systems, and is genuinely excited about what agentic AI means for quality.

You’ll lead a team of 6-10 Automation Quality Engineers, own our existing automation estate, and drive a deliberate transition toward agentic quality engineering. Deterministic pipelines today, autonomous test agents tomorrow.

What you’ll own:

• Quality architecture. Frameworks, toolchain, and the roadmap from traditional automation to agentic solutions. You define how quality is built into the system, not bolted on at the end.
• A team of 6-10 AQEs. Mentoring, technical direction, and running hands-on pilots alongside them as the team evolves into the agentic era.
• The existing test automation framework (Java/JS · Selenium · Playwright). Keeping it healthy while evolving it; refactoring what needs it, retiring what doesn’t.
• Agentic QE design. Partnering with engineering leaders to co-design deterministic agent workflows and non-deterministic (LLM-assisted) approaches, with clear human-in-the-loop governance where it matters.
• Observability and reporting tooling. Coverage dashboards, flakiness detection, CI quality gates - the visibility layer engineers actually trust.
• Testing AI-powered features. Behavioral validation, non-deterministic regression, and output evaluation for the product’s own agentic capabilities.
• Internal tooling. Building tools that make the broader engineering org faster and more quality-conscious, not just the QE team.

What you’ll need:

• 7+ years in software engineering, AQE, or SDET with a clear arc toward quality leadership
• 5+ years hands-on with Java and/or JavaScript/TypeScript, deep enough to design novel solutions, not just configure existing ones
• 3+ years leading AQE or engineering teams hands-on, running pilots, driving adoption, and getting their hands dirty alongside the team
• Strong automation architecture chops: you design frameworks, not just write tests
• Proven experience driving quality initiatives and change management across engineering teams
• Hands-on experience with AI-assisted testing tools in production
• Familiarity with agentic/LLM concepts: evaluating model outputs, handling non-determinism, and agent orchestration patterns
• CI/CD integration, shift-left thinking, and quality-by-design fluency
• English B2+

The right person for this role doesn’t come from QA management. They come from engineering. They’ve been the de-facto quality authority on their team before having the title. They can whiteboard quality architecture with platform engineers, drive an agentic pilot with their team the next day, and review a PR the day after that.

If quality in the agentic era is what gets you out of bed, let’s talk.

What we offer

Flexible working environment- Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.

Competitive compensation and stock options- We offer salaries that reflect local market conditions and experience,  plus a performance-based bonus system and stock options so you share in the company’s growth.

Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.

Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.

Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.

Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.

Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.

It is airSlate’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.

Read ourRecruitment Privacy Noticeto Learn how we process your personal information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Elation, our team is committed to enhancing physician and patient quality of life. We are a SaaS cloud-based clinical platform on a mission to enable every patient to receive the highest quality of care. Since inception, we’ve been focused on building a delightful, world‑class customer experience that empowers physicians to focus on delivering phenomenal care to patients.

Elation Health is the most trusted EHR platform for independent primary care — and we’re growing fast. We’re at a moment where AI is reshaping how clinicians work and how enterprise buyers decide. To meet that moment, we’re hiring an Enterprise Account Management Leader to drive growth and deepen partnerships with our most strategic customers.

This is a true player-coach role. You’ll lead and develop a team of Enterprise Account Managers while personally carrying a book of marquee accounts. You’ll own net revenue retention and expansion across the portfolio, bring structure and commercial discipline to how we engage enterprise customers, and build the playbooks that scale with us.

If you’re a commercially sharp, relationship-first leader who thrives in complex healthcare SaaS environments, and if you’ve built your career delivering high-stakes engagements and want to own the full arc of a customer relationship, this is the natural next move.

What You’ll Own

Revenue & Commercial Outcomes

• Own NDR (net revenue retention) and GRR (gross revenue retention) targets across the enterprise portfolio; this is a revenue-accountable role, not a support function
• Build and execute expansion strategies — cross-sell of Elation’s billing, payments, and AI solutions, upsell into multi-site and enterprise tiers, and new product adoption across the portfolio
• Lead commercial negotiations on renewals and expansions, partnering with Sales where needed
• Maintain a healthy, accurate expansion pipeline in Salesforce; forecast with rigor and conviction

Team Leadership & Development

• Lead, coach, and develop a team of Enterprise Account Managers — setting the standard for commercial rigor, executive engagement, and proactive account strategy
• Define and hold team OKRs, KPIs, and performance expectations; conduct structured 1:1s, pipeline reviews, and skills coaching that actually moves the needle
• Build scalable playbooks for account planning, executive business reviews (EBRs), renewal management, expansion motions, and escalation handling
• Create an AI-powered operating system and build measurement frameworks to track their impact
• Create clear career paths and development frameworks that retain and grow top talent
• Partner with Sales, Product, Marketing, and Executive leadership to align priorities, surface customer insights, and ensure your team has what it needs to win

Strategic Account Management Ownership

• Personally manage a curated portfolio of 1-2 strategic enterprise accounts

• Understand our Customers’ businesses deeply by building and sustaining multi-threaded relationships across clinical leadership, operations, IT, and C-suite – you lead with business outcomes, not product features

• Drive account strategy, stakeholder mapping, renewal confidence, and expansion pipeline across the book

• Model the behaviors — commercial, relational, operational — that you want your team to replicate

• Serve as the voice of the enterprise customer internally — synthesizing themes across accounts to influence product roadmap, packaging, and go-to-market decisions

• Develop and manage formal account governance structures — steering committees, joint success plans, escalation protocols — that mirror enterprise consulting engagement models

• Bring structured discovery and diagnostic frameworks into the renewal and expansion cycle to surface latent needs before customers articulate them

Operations, Systems & Reporting

• Maintain CRM hygiene and forecast accuracy; set the standard for documentation, stakeholder mapping, and pipeline management across the team
• Build and deliver regular reporting for internal leadership: health scores, renewal risk, expansion pipeline, team performance, and cohort trends
• Refine account health dashboards and early warning indicators; use data to get ahead of risk, not just react to it – you know the difference between meaningful signal and noise

What You Bring

Experience

• 8+ years in enterprise account management or customer success in a SaaS environment, with a strong commercial track record.
• 3+ years leading and developing high-performing account management or CS teams
• Healthcare SaaS experience strongly preferred — you understand independent practice economics, primary care workflows, and the dynamics of clinical vs. administrative decision-making
• Experience navigating enterprise deals with $500K+ ACV — you know how procurement, legal, and clinical champions interact, and you manage the cycle accordingly
• Exposure to AI tools in a commercial or operational context — you’ve experimented, have opinions on what doesn’t work, and can lead a team through ambiguity on this front
• Experience leading large, complex client engagements with accountability for scope, budget, timelines, and stakeholder satisfaction — Big 4 or top-tier consulting background a strong plus
• Track record of managing workstreams across cross-functional teams (internal and external), coordinating delivery across multiple parties toward a shared outcome
• Comfortable operating in ambiguous environments where you often need to define the problem before solving it

Skills & Competencies

• Commercial Ownership: You hold yourself accountable to revenue outcomes. You forecast accurately, manage renewal risk proactively, and know how to have a hard commercial conversation with grace
• Executive Presence: Credible and confident at the C-suite and VP level. You build trust quickly and hold it over time
• Client Advisory Mindset: You naturally position yourself as a trusted advisor, not a vendor. You bring proactive recommendations, industry benchmarks, and a point of view.
• Expansion Instinct: You see whitespace before it’s obvious. You connect product capability to customer needs, and you bring expansion conversations into the relationship naturally.
• Coaching & Development: You invest in your people. You give direct, specific, constructive feedback and you track whether it’s working
• Systems Thinking & Operational Discipline: Build processes that scale including data hygiene, accurate forecasting, and structured reporting to run the business.
• Healthcare Fluency: You can speak credibly to independent practice operators, clinical leaders, and health system executives. You understand what keeps them up at night
• AI fluency: You hold practical views on how AI changes customer expectations and team efficiency
• Structured Problem Solving: You bring consulting-grade analytical rigor — you can disaggregate complex customer problems, build a clear point of view, and communicate it simply to executives
• Executive Communication & Storytelling: You prepare crisp, board-ready materials and can distill complexity into a narrative that drives decisions — not just status updates
• Program & Workstream Management: You can orchestrate multiple parallel tracks (implementation, change management, commercial) without losing the thread — you know how to run a tight engagement cadence
• Change Management Instinct: You understand that software adoption is an organizational challenge as much as a technical one; you help customers build internal champions, manage resistance, and sustain momentum

Why This Role

Elation has earned the trust of over 40,000 clinicians across the country — and we’ve done it by building software that actually helps physicians focus on patients, not paperwork. Our enterprise segment is growing, our product platform is expanding (EHR + Billing + AI), and we need a leader who can take our most important customer relationships to the next level commercially and strategically. You won’t be executing a playbook someone else wrote — you’ll be writing it.

This role has a direct line to executive leadership and real influence on how we build, price, and position for enterprise. If you want to own something meaningful in a mission-driven company at a pivotal growth stage, this is it.

Salary range: $175,000-200,000 + variable compensation

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings.

Position Overview

We are seeking a Student Care Team Lead to manage a team of 3 Student Care Representatives while personally owning a portfolio of UK courses as a practising rep. This is a dual role — half your time will be spent leading, coaching, and improving team performance; the other half delivering direct, high-quality student support. You will be the quality benchmark for your team and the primary escalation point for the UK market.

This is a full-time remote position.The Working Hours for this role are 10AM-6PM BST.

This role is for you if you are:

• A Natural Leader: You inspire and develop those around you, setting clear expectations while creating a culture of accountability and care.
• A People Pleaser at Heart: Even in a leadership capacity, you stay close to the student experience and find genuine satisfaction in resolving issues and delighting people.
• A Clear Communicator: Your written and verbal English is excellent — whether coaching a rep, de-escalating a student concern, or writing a process doc.
• Data-Driven: You use metrics and feedback to spot trends, identify gaps, and continuously raise the bar for your team.
• A Tech-Savvy Troubleshooter: Comfortable navigating multiple platforms and helping others do the same.
• A Process Builder: You can identify inefficiencies and turn them into scalable, repeatable workflows.

Responsibilities

Team Leadership (≈60%)

• Team Management: Directly oversee, support, and develop a team of 3 Student Care Representatives, ensuring consistent performance and morale.
• Onboarding & Training: Lead the onboarding of new reps and deliver ongoing training to maintain quality standards across the team.
• Performance Monitoring: Track individual and team KPIs (response times, satisfaction scores, resolution rates); provide regular feedback and conduct 1:1s.
• Escalation Handling: Act as the first escalation point for complex or sensitive student issues that require senior intervention.
• Process Improvement: Identify recurring issues and gaps in workflows; develop and document SOPs to improve team efficiency and student outcomes.
• Reporting: Compile and present regular performance reports to management, surfacing insights on student satisfaction and team health.
• Scheduling & Coverage: Manage team scheduling to ensure adequate coverage across UK market hours, including live class support.

Student Care (≈40%)

• Direct Support: Personally manage a portfolio of UK courses, engaging with students via phone, email, and online chat.

• Live Class Assistance: Provide real-time support to instructors and students during live sessions for a seamless educational experience.

• Community Engagement: Foster student-to-student interaction and maintain an active, supportive learning community.

• Instructor Liaison: Facilitate clear and timely communication between students and instructors.

• Issue Resolution: Proactively address and resolve student concerns, including technical troubleshooting, to ensure uninterrupted learning.

• Experience: 2+ years in a customer support, student success, or client-facing role; at least 1 year in a team lead or supervisory capacity preferred.

• Educational Background: A Bachelor’s degree in Business, Communications, or a related field is preferred.

• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.

• Technical Skills: Ability to perform minor technical troubleshooting required.

• Leadership Skills: Demonstrated ability to coach, motivate, and hold a small team accountable in a remote environment.

• Analytical Thinking: Comfortable working with performance data to draw actionable conclusions.

• Presentation Skills: Confident and presentable on Zoom, able to host both student-facing and internal team meetings.

• Time Management: Highly organised with the ability to context-switch effectively between leadership responsibilities and hands-on student support.

• High earning potential with competitive base pay, performance-based bonuses, and growth opportunities.

• Mental health support, fitness reimbursements, generous vacation policy, and access to all ELVTR courses.

• A fast-paced, performance-driven culture that rewards ownership, initiative, and results.

Why You Should Join ELVTR:

You’ll play a key role in shaping the student experience across our UK market, leading a support team while directly impacting student satisfaction, retention, and learning success. Your work will help create a seamless and supportive educational journey for thousands of learners worldwide.

ELVTR is scaling quickly, and with that comes opportunity. High performers gain autonomy, visibility, and fast career growth.

You’ll work alongside driven, high-performing teammates who care deeply about execution and impact.

Join Us:

If you thrive in high-trust, high-accountability environments and enjoy working closely with senior professionals to deliver exceptional experiences, we’d love to hear from you.

Due to the high volume of applications, we will only be able to respond to candidates we wish to move forward with. Thank you for your understanding.

ELVTR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.